Service Delivery Policy

Delivery starts when your payment is confirmed by our payment processor. Card and M-Pesa payments are usually confirmed within minutes. If you pay by bank transfer or through a payment link sent on WhatsApp or email, we confirm receipt within one business day. We send a receipt or confirmation to the email address or phone number you used to pay.

Services are delivered digitally: inside your ClariFi workspace, by email, and, where you agree, by WhatsApp or scheduled video call. You need a ClariFi account to receive workspace features. Business days are Monday to Friday, excluding Kenyan public holidays.

• Financial Decision Check (free). Results are shown on screen when you complete the check.
• ClariFi Fix Sprint (Fix Essential or Fix Plus). A 30-day assisted engagement. We contact you within two business days of payment to schedule your baseline session. The 30 days start on the date of that session. You receive an opening financial baseline, four weekly decision cards, action tracking and support during the sprint, and a closing decision and outcome memo within five business days after day 30.
• ClariFi Control (monthly membership). Workspace access is activated within one business day of payment confirmation. Each billing month includes weekly prioritized decision cards, alerts, action tracking and a monthly review.
• Lender-Ready Pack. We send you a data and evidence checklist within two business days of payment. We deliver the exportable evidence pack within ten business days after you have supplied the information on that checklist.
• Quoted or enterprise services. Delivery dates are set out in your written quote or order form, which takes precedence over this policy for that order.

Many deliverables depend on the data and access you provide. If we are waiting on information, a connection approval or a session you need to attend, the delivery clock pauses until we receive it. We will tell you what is outstanding. If a sprint or pack has been paused for more than 30 days because of missing information, we may close it after giving you seven days' written notice, and anything already delivered remains yours.

If we miss a delivery date in this policy for reasons within our control, tell us at support@bizclinic.africa. We will deliver within five business days of your notice, or you can choose a refund as described in the Refund and Cancellation Policy.

ClariFi provides decision support. It is not legal, tax, audit or investment advice, and a Lender-Ready Pack does not guarantee that any lender or investor will approve financing.