ClariFi Global Privacy Policy

1) Controller and Contacts

ClariFi is operated by BIZCLINIC AFRICA LLC (the data controller for platform services described in this policy).

Kenya operations contact: support@bizclinic.africa

Data protection contact: privacy@bizclinic.africa

2) Data We Collect

• Identity data (name, company role, account identifiers).
• Contact data (email, phone number, support correspondence).
• Business and financial figures you input into tools and diagnostics.
• Account data (authentication records, subscription metadata, settings).
• Usage data (device/browser signals, page interactions, diagnostics usage).
• Communications data (support messages, feedback, delivery confirmations).
• Payment reference data (transaction references and billing status; no full card data).

3) How We Use Data

We use data to provide diagnostics, dashboards, reports, account management, billing, fraud and abuse prevention, security monitoring, and customer support.

4) WhatsApp and Report Delivery Disclosure

If you request WhatsApp delivery, ClariFi may send report notifications or secure links through WhatsApp. WhatsApp is operated by Meta and may process communication metadata under its own terms.

Where available, secure in-portal download remains the primary report access option.

5) Cloud Storage and Sub-processors

ClariFi uses cloud infrastructure and approved service providers to operate the service securely.

• Hosting provider (placeholder)
• Payment provider (placeholder)
• Meta / WhatsApp Business API (placeholder)
• Analytics provider (placeholder; consent-gated where required)
• Security provider (placeholder)

6) International Transfers

Depending on service operations and customer location, personal data may be processed in Kenya, the United States, and where applicable in the EU/UK.

Transfer safeguards may include contractual protections (for example, SCCs and/or UK IDTA where applicable).

7) Your Rights

You may request access, correction, deletion, portability, objection, and consent withdrawal.

Submit requests to privacy@bizclinic.africa. We may verify identity before processing requests.

8) Retention and Security

We retain data only as long as needed for service delivery, legal obligations, dispute handling, and security requirements.

We maintain technical and organizational safeguards; however, no system can guarantee absolute security.

9) Breach Notification

If a reportable personal data breach occurs, ClariFi will notify relevant authorities and affected users in line with applicable law.

10) Children

Services are not intended for children under 18.

11) Complaints

• Kenya Office of the Data Protection Commissioner (ODPC)
• UK Information Commissioner's Office (ICO)
• Relevant EU supervisory authority